Welcome to DSS AURA LIMITED!

Privacy Policy

1. Introduction

At DSS AURA LIMITED, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of personal data:

• Name, email address, phone number, and billing/shipping address

• Payment details (processed securely via third-party providers)

• Browsing behaviour, device information, and IP address (via cookies and analytics tools)

3. How We Use Your Information

We use your data to:

• Process and fulfil orders

• Communicate with you about your purchases or inquiries

• Improve our website, products, and customer experience

• Send promotional offers (only with your consent)

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Payment processors and delivery partners

• Analytics and marketing platforms (for business improvement)

• Legal authorities if required by law

5. Cookies and Tracking

Our website uses cookies to enhance your experience and analyse traffic. You can manage cookie preferences in your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, or delete your personal data

• Object to or restrict certain processing

• Withdraw consent at any time

To exercise your rights, contact us at: dssltd91@gmail.com & Info@dssaura.com

7. Data Security

We implement appropriate technical and organizational measures to protect your data.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

Refund Policy

1. Returns and Refunds

We offer a 30-day refund policy on all eligible products. If you're not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

2. Eligibility Criteria

To qualify for a refund:

• Items must be unused, in original packaging, and in resalable condition

• Personalised items may not be eligible unless faulty

• Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect)

3. How to Request a Refund

Please contact our support team at dssltd91@gmail.com or info@dssaura.com with your order number and reason for return. We will provide return instructions.

4. Refund Processing

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–10 business days.

5. Exchanges

We do not offer direct exchanges. Please return the item and place a new order.